With my partner's passing in 2013, I dedicated myself to fulfilling our dream and continuing the tradition we have built with Geeks4Mac. It isn't about just fixing your device, its about making you happy again. Our focus became you.our customer.each and every one. We wanted to bring the high level of service Apple demanded in-house during its golden time.out of the mall and the retail environment and expand that to include work that Apple does not do in-house, like upgrades. Either shops were really Windows repair stores.that added Macs ("since computers are all the same") or Apple speciality shops providing poor customer service or uncertified and untrained staff. While at Apple one of the things I heard consistently was customers struggling to find the kind of support they needed or wanted outside of Apple itself. With Geeks4Mac we set out to fill, what we saw, as a void in the Apple support community in Portland. In 2009, my partner and I formed Geeks4Mac. I loved my years with the company and my tenure there leading one of the company's best support and repair teams.īut I wanted to do more for the customers and decided to leave Apple and go out on my own again. The training and expertise I received and developed there amplified the abilities I had FAR beyond I could have imagined. It was in my years at Apple that I took my knowledge and skills to the next level. ![]() Over the years I would develop a computer consulting business and later would go to work for Apple itself. I value my customer service background just as much as my computer and technology background because, as I would learn.support and repair is 90% customer service and 10% technical know how. I have worked in both customer service and in technology and computers since before I even graduated from high school. ![]() My Dad would always say, I took something he saw as a fun hobby and really did something with it. I remember spending many hours on it, not just playing video games, but also banging away at the keyboard.typing in Basic code. That was my Dad.while my friends merely had Atari 2600 game systems, he always had to have the best. I still remember the night he showed up with our very first computer.an Atari 800. I derived my passion for all things electronic from my Father. I grew up in Portland and around technology.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |